Complaints
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If something goes wrong
How a client can raise a complaint, and the contact point for complaints.
Step 1 — Talk to us
The internal dispute resolution process and what the client can expect.
Step 2 — Our response
Timeframes for acknowledging and responding to a complaint.
Step 3 — External dispute resolution
The external dispute resolution scheme and its contact details, once membership is confirmed.
Other avenues
Other bodies a client may contact, such as ASIC or the OAIC.